Refund and Returns Policy

We are trying to add as detailed images and descriptions to the product page, as possible. Sometimes it still may happen, that you expect a different product or it doesn’t suit you or you change your mind.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Follow the steps:

1. If the product still suites for you, then you can keep it.
2. Write to our customer service by answering the order confirmation email or writing us to the live chat on the page. Please include the order number/email or phone number to find your order quickly.
3. Pack the package carefully and return it to us with your preferred delivery method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

   Depending on where you live, the time it may take for your exchanged product to reach you may vary.

   If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

We are giving our best to send you the right product, that you ordered. Sometimes we accidentally send you the wrong product. It may also happen when the product is out of stock and we replace it with a similar one.

For notebooks and small items, we may change the product with another similar product, that we have.

Follow the steps:

1. If you got a product with a similar design and it suits you, then you can keep it.
2. Write to our customer service by answering the order confirmation email or writing us to the live chat on the page. Please include the order number/email or phone number to find your order quickly.
3. Our customer service will guide you through the next steps – how to return the product and get the right one.

We are inspecting every product before sending and packing the order carefully. Our Nature Promise is to reduce the packaging, so we pack mostly in a plastic-free box or paper bag. Sometimes we don’t see the product is damaged or during the delivery it may get broken.

Follow the steps:

1. If you got a product with a minor defect and it suits you, then you can keep it.
2. When getting a broken package, make photos instantly of the package and product.
3. Write to our customer service by answering the order confirmation email or writing us to the live chat on the page. Please include the order number/email or phone number to find your order quickly.
4. Our customer service will guide you through the next steps – What to do with a broken product and how to get a new one.